FAQ
The Method
What makes file manicure different?
We use gentle filing and buffing instead of cutting or aggressive machinery. This respects your skin's natural protective barrier rather than triggering defensive regrowth.
Is it suitable for professional use?
Yes. FilePro is launching soon for beauty professionals.
If you're interested in professional tools and file manicure education, please leave your details in our contact form and we'll be in touch with more information.
Why do results last weeks instead of days?
Without trauma, skin doesn't rapidly rebuild thicker tissue. The smooth edges we create resist damage longer than cut surfaces.
Will it work on neglected cuticles?
Yes, though severely overgrown cuticles may need several gentle sessions. The method works cumulatively—each treatment improves the next.
Is it really safe to do at home?
Absolutely. Tools are specifically engineered for independent use—no sharp blades, no high-speed machinery, no risk of cutting living skin.
Is it suitable for men?
Absolutely. File manicure is designed for everyone - regardless of gender, age, or lifestyle. Many men prefer this method because it's quick, straightforward, and focuses on healthy, well-maintained hands rather than traditional "beauty" treatments.
Safety
Can I damage my skin?
The method specifically avoids living tissue. The soft files can only refine keratinised (dead) skin, making it virtually impossible to cause harm when used correctly.
What if I have sensitive skin?
File manicure is amongst the gentlest methods available—ideal for sensitive skin that reacts poorly to cutting or chemical treatments.
Are there any contraindications?
Avoid treatment during active skin inflammation or with fresh wounds. Allow complete healing first.
Is it hygienic?
Our disposable components eliminate cross-contamination risk, and gentle buffing doesn't create wounds that could become infected.
The Product
How long does the kit last?
If you do your File Manicure™ every two weeks, the kit will last at least six weeks. The nourishing Balm is generously sized and will usually last much longer, depending on how often you apply it.
How often should I use it?
Light maintenance once or twice weekly maintains perfect results. Full treatments as needed—typically every 2-3 weeks.
Can I use it with gel polish?
Certainly. The balm is perfectly safe following gel application and won't cause lifting or dullness.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long will my order take to arrive?
Orders to the United Kingdom generally arrive within 1-3 business days (not including processing time)
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
International shipping is launching soon. Please, submit this form to request shipping to your country.
Can I return my order?
For hygiene reasons, the product cannot be returned after opening the package, except in cases of manufacturing defect.
Get in touch
Have questions about your order, or a general enquiry?